Term & Conditions
General terms and conditions of sale
[List Price]

Local tax is included in the price. Regarding taxes and tariffs imposed by law are separately covered by customers.

[The formation time of sales contract]

A sales contract is formed when an order confirmation mail from our company is sent to customers.

[Order cancellation, return and replacement]

Air Bonsai is a MTO (Make to Order) product and Hoshinchu Air Bonsai Garden will not accept cancellation, refunds, and returns after purchase.


・Except for the cases mentioned in the preceding article, we do not guarantee for absolutely any defects of the goods that have been sold.

[Other important points]

・All rights reserved. No part of this website including writings, images, sounds, logos or trademarks may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent, except in the case of citation or personal use and certain other noncommercial uses permitted by copyright law provided that you do not modify the materials. ・Although the photos of products posted on this website are taken with real products, the color tone of the products that you see through devices such as computers may be different from that of the actual products.
・Please understand that Our Company takes no responsibility regarding problems caused by delivery failure or text corruption of our emails to customers or emails sent to us by customers.
・CAUTION: All Air Bonsai products are made by natural materials. The weather condition, status of raw material accumulation, and natural disasters may alter the shipping schedule. ・When multiple products are ordered at a time and some of the ordered products are out of stock, there are cases in which, at the discretion of Our Company, delivery will be delayed until all the ordered products are fully in stock.
・The goods may not be delivered to some countries or regions due to public order or other reasons.
・The packaging of products is standard shipping packaging that is suitable for international shipping.
・Although Our Company takes responsibility for the damages of the goods caused by bad packaging, but by no means take responsibility for accidents caused by customers’s bad handling of the goods.
・Unless otherwise agreed upon, the risk of loss or damage of the goods is transferred to customers’s side from the time the goods are received by sea transporters or air transporters in Japan. However, Our Company withholds the ownership of the goods until payments related to the goods are completed.
・Our Company does not take responsibility regarding the lading of goods due to war, insurrection,riot, labor dispute, epidemic, fire, typhoon, flood, earthquake ,embargo, government control or any other reasons beyond the control of Our Company, or regarding non-performance or delay upon performance of contractual obligations.


・All disputes, controversies or disagreements arising between the parties out of or in connection with the present contract that the parties cannot resolve by themselves shall be finally settled under the Arbitration Rules of Commercial Affairs of the Japan Corporate Juridical Person of Commercial Affair Arbitration Association by mediation conducted in Tokyo, Japan.

[Applicable law]

The Japanese law is applied regarding the establishment, validity, implementation or interpretation of this regulation.

Additional rules

・This regulation shall be valid from July 7th 2016.

Hoshinchu Air Bonsai Garden Inc.

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